RETURN AND REFUND RIGHTS PRIOR TO USE OF KITS
Returns within 3 business days
Returns may be accepted if Beyond Wellness is notified within 3 business days of delivery of the kit on email@example.com. You need to return the kit within 7 days of notifying us of the return and in accordance with any instructions provided.
Beyond Wellness will refund you in the manner that we received payment from you. You will be liable for all fees and costs associated with shipping and / or returning of the kit to us, subject to applicable law.
In order to receive a full refund on your kit, it must be delivered to Beyond Wellness within 14 days of original delivery undamaged and unused in original, sealed packaging. If the kit has been opened but not used or processed, you will receive a refund of 25% of the price paid for the kit. If the kit has already been used, no returns will be accepted.
Damaged / missing kits
If you receive a damaged or defective kit, you must notify us on 949-456-8550 or firstname.lastname@example.org within 3 business days of delivery, to initiate a damaged or defective kit claim for a refund. It is required that you keep all of the packaging material, box(es) and broken items and provide it to us on request and at our expense, in order to complete the investigation. If the investigation confirms the kit to be damaged or defective, Beyond Wellness will provide you with a replacement kit within 5 working days of the completion of the investigation.
If you are missing any items from your order, you must notify us at email@example.com within 14 days of delivery. Beyond Wellness will provide you with a replacement kit within 5 working days of such notification. Beyond Wellness shall reimburse you for all fees and costs associated with shipping and / or returning of the defective kit to Beyond Wellness. If you fail to report damaged and / or missing items in your order within 2 months of receiving the kit, replacement items will not be delivered under any circumstances, subject to applicable law.
Any orders that are returned to Beyond Wellness as refused by receiver or non-deliverable will be reimbursed but you will be subject to a return handling fee, subject to applicable law. Beyond Wellness reserves the right to refuse delivery of kits that require payment fees that have not been prepaid by the sender.
Provided that due process has been followed during the testing process, Beyond Wellness will under no circumstances be liable for a refund or replacement on the basis that you are not happy with or do not agree with the results of the test.
Discretionary Limited refund or replacement
If you have received your results and believe that the process has not been performed in accordance with the Beyond Wellness agreement, you must notify us within 5 days on firstname.lastname@example.org and indicate that you are requesting a refund (should you qualify for a refund following our investigation). You also need to indicate the grounds on which you base your claim. Beyond Wellness will investigate the complaint and provide a response to you within 3 working days.
If the investigation indicates that the Beyond Wellness agreement has not been delivered against, Beyond Wellness will offer you a full or partial refund depending on the circumstances. If you choose a refund, we will refund you in the manner that we received payment from you and process the refund within 5 working days of releasing our report.