FAQ’s

Order Tracking

How long will it take for my test kit to arrive?

DNA test kits ordered with Standard Shipping typically arrive within 7-10 business days. If you opt to upgrade to Rush Shipping, expect your test kit to arrive within 7-10 days.

How long will it take for my results to arrive?

You can expect to receive your results 2-3 weeks from the date you shipped your kit. Please keep in mind that processing times are estimates. Although kits are processed in the order in which they are received, some samples may require additional steps to extract adequate information and therefore extend processing times.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation containing your order details and shipping number. Follow the instructions in this email to see tracking updates.

Testing & Results

How does the testing process work?

Once you receive your DNA test kit, self-administer the easy-to-use cheek swab, securely package the completed swab and send it back to the lab. Once our lab receives your sample, we’ll get straight to work on decoding your DNA. You will receive your report electronically within 2-3 weeks. If you have any questions about your results, you can reach out to our Customer Success Team at info@beyondwellness.io.

How will my results be delivered?

You will receive the results of your DNA test via downloadable PDF. Your report will outline how your genes interact and impact your overall health and fitness.

Can I add a Beyond Wellness Coaching Consultation after I receive my results?

Absolutely! We’d love to walk you through your results and help you create the fitness and diet plan best for your unique DNA. Email info@beyondwellness.io or call 949-456-8550 to book your expert consultation with a member of the Beyond Wellness Team.

Will the results help me lose weight?

The Beyond Wellness fitness test will reveal vital information about your body’s unique response to various exercise styles, foods, and vitamins. While this can help you plan a more efficient diet and fitness routine, the application of this information is up to you.

Returns & Refunds

Can I cancel my order?

If your order has not yet been processed, you may call 949-456-8550 and request a cancellation. If it has already been processed and shipped, you may follow the return instructions below.

Can I return my order?

Limited refunds are given under specific circumstances. Please see our Terms of Sale page for more information on returns and refunds.

You may be granted a full refund if you notify the Beyond Wellness team of your cancellation within 3 business days of delivery of your DNA kit. Email info@beyondwellness.io with a return request and our Customer Success Team will send a printable return label. In order to receive this refund, your kit must be received by Beyond Wellness undamaged and unused within 10 days of the original delivery date. Please see our Returns and Refund Policy if you have further questions.